That said, it was still very good.I like to leave things on a good note,So I will add that this restaurant is doing what they can to serve their community…from the ingredients they use to the art on the walls. If they’d just told me upfront, that would go a long way in managing client expectations. That way, the customer can decide if they’d like a different item on the menu instead.I ordered a lamb menu item that said it came with “pea and leek mash and a mint chimichurri sauce”, but I got the lamb on a bed of couscous with an au jus sauce.I’m not a picky eater and that was quite lucky for the restaurant, as someone else would have sent it back and been well within reason. If a substitution will be made to a menu item by the restaurant, that should be communicated with the customer upon ordering. It doesn’t need to be loud, it just needs to be present so patrons can have a natural conversation.2. I think investing in an adequate sound system that distributes sound evenly would benefit this space in a significant way. There was a small speaker in the corner of the room playing music, but the volume was so low it want helping the ambiance at all. We were whispering to each other the whole meal because it was nearly impossible to have a private conversation. When my husband and I walked in, the thing that stood out most was how QUIET it was. The chef is superb and the food (and wine pairings) are excellent. But, as someone who worked in the restaurant industry for years, this is not how you should treat customers.This may indeed be one of the worst restaurant experiences that I have had in a very long time!Īs a business owner, I understand the limitations of owning and operating your business and I’d like to note that I think the owners of Swirl Wine Bistro are doing a phenomenal job navigating this exceptionally strange market.If you’re wondering whether to try this place, the short answer is yes and you don’t need to read any further.That being said, as a curator of special events (especially in small spaces) there are just a few things I think could elevate the dining experience at Swirl a bit more.They’ve already got the raw goods. I was truly hoping to fund a neighborhood gem. Not once were we asked our name, if it was our first time there, etc.I had convinced my husband to give this place a shot on our "date night" but after the poor treatment then the wait without any type of hospitality My husband became so agitated that he left and said he would never spend his money thetr.Unfortunately it was a terrible first impression. I have never been treated so poorly at a restaurant in my life. from this man that was still talking to the outside table (maybe personal friends?).The entire experience was incredible. We waited another 15 minutes without another acknowledgement. And, the restaurant was literally at less than 50% capacity. The person on the phone never mentioned a need for reservations. Next to them was an obvious empty table as were there several inside.From the sound his voice he was the man who answered my call. He smugly looked away and continued to ignore us talking to the table outside. He said, "do you have reservations?" When I said no he rudely said, "then you are going to have to wait outside then for at least 15 minutes". No one greeted us but after a long while I interrupted the man talking to the table and asked if we could sit. We waited as this conversation continued. We walked up and the owner (or possibly staff) from of the restaurant was speaking to another table and carrying on a conversation. We live close by so we walked over to try it out.
I called before to check their hours a man answered and said they were open until 11pm. Review from May) We came here for dinner.
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